📖Emotional Machines

reason vs emotion

• reason can tell us how to get what we want, but it cannot tell what we want

12:54 as systems grow, they become less rational

14:18 Legacy code = Emotional baggage

18:47 emotional health

22:42

1. notice feeling in body

2. name the feelings

3. validate the feeling (“it makes sense”)

4. provide comforting presence

5. consciously respond

25:44 less health “help”

• (I often deny others’ feelings)

• (do I consider negative emotions as undesirable?)

30:54 Fight↔Fawn, Flight↔Freeze

38:25 books list

46:15 tell the story about yourself that is more empowering, thinking of yourself as broken is not helpful