📝Clarifying roles

Robertson2016, p. 40
§ Management

Often, in organizations it is not clear who is responsible for what, and a lot of tensions arise because of this (when my idea of your role differs from your understanding). Symptoms are: unclear responsibilities, important work is missed and not done (it’s no one’s responsibility).

In organizations, it is important to clarify roles. Having explicit and up-to-date role descriptions brings clarity and trust.

At the very least, a role description should include:

  • purpose
  • responsibilities (accountabilities)
  • domains of control (exclusive authority to control a resource, if any)


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